Refund policy
Return policy
TL;DR
Hassle-Free Returns!
We want you to love what you’ve picked! If something doesn’t work out, our easy returns process has got you covered. Shop with confidence, knowing you can easily return items within [14 days]. Happy shopping!
החזרות בלי כאב ראש!
אנחנו רוצים שתאהבו את מה שבחרתם! אם משהו לא מתאים – תהליך ההחזרה הפשוט שלנו כאן בשבילכם. קנו בראש שקט, עם אפשרות להחזרה נוחה עד 14 ימים. קנייה נעימה!
We have a 15-day return policy for customers located in Israel, which means you have 15 business days after receiving your item to carry out the return. All of the pieces contain it's sizes and measurements written below, as well as it's damages (in case there are any). We work with a no refund policy, instead, we offer the customer a credit at the store for the purchase of any other available piece. The credit expires after 6 months.
*US, UK & Canada purchases cannot be returned, so please make sure to double check sizes & measurements before purchasing.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with proper packaging.
There are three ways of returning your item: through our delivery company - where they pick up the package exactly from where they delivered it, the cost is 35₪. Another option is shipping it through the nearest Israel Post, where the cost can vary according to the package's weight. When shipping through the post office it's important to take into consideration the 7 business days of delivery so the item arrive back on time. As well as sending it with a tracking number. The last option is dropping it at our studio at Hashezif 9 Bat-Shlomo & returning it. All of the returning fees are not covered by the store.
To return an item, you can contact us at violeteyesshop@gmail.com or through our Instagram page. Please note that swimsuits, deadstock items and sunglasses have a no returning policy.
Items bought during pop ups & markets have a no returning policy. This option is exclusively for website purchases.
When your package arrives back to our studio, we’ll send you a coupon with your credit at the website. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at violeteyesshop@gmail.com
Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and solve it immediately.
Exceptions / Non-returnable items
As mentioned before, we have a no return policy for swimsuits, deadstock items and sunglasses, due to the fact that they are delicate, personal and in case of the deadstock, new.
Items bought during pop ups & markets have a no returning policy. This option is exclusively for website purchases.
Please get in touch if you have questions or concerns about your specific item.
מדיניות החזרות והחלפות-
החזר כספי: ניתן לבקש החזר כספי תוך 48 שעות מהגעת המשלוח, בתנאי שהפריט במצבו המקורי ולא נעשה בו שימוש. החזרת הפריט היא באחריות הלקוח, ויש להחזיר אותו תוך 48 שעות מהגעת המשלוח על מנת לקבל החזר כספי.
החלפה: ניתן להחליף את הפריט תוך 14 יום מיום קבלת המשלוח, בתנאי שהפריט במצבו המקורי ולא נעשה בו שימוש.
עלויות החזרות:
החזרות יבוצעו על חשבון הלקוח בלבד.
עלות המשלוח המקורי לא תוחזר במקרה של ביטול עסקה או החזרת מוצר.
ט.ל.ח: כל תנאי ההחזרות וההחלפות עשויים להשתנות בהתאם למצב המוצר או תנאים בלתי צפויים.